Terms of Service

1. Acceptance of Terms

By accessing or using the KGT Transport Services, LLC website, services, or any digital platform owned or operated by KGT Transport (collectively referred to as the Services), you agree to be bound by these Terms of Service (Terms). If you do not agree with any part of these Terms, you must not use our Services. KGT Transport Services, LLC reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any changes constitutes acceptance of the new Terms.

These Terms apply to all visitors, users, shippers, carriers, brokers, and any other party that interacts with KGT Transport. We provide freight transportation, logistics coordination, and related services. By using our platform, you represent that you are at least 18 years old and capable of forming a legally binding contract under North Carolina law. If you are using the Services on behalf of an entity, you represent that you have the authority to bind that entity.

KGT Transport Services, LLC may require you to expressly accept these Terms by clicking an I agree checkbox or by executing a separate service agreement. In the event of any conflict between these Terms and a signed written agreement, the signed agreement shall control. These Terms are published in English and any translations are for convenience only.

2. Definitions

For the purpose of these Terms, the following definitions apply: KGT Transport, we, us, or our refers to KGT Transport Services, LLC, a North Carolina limited liability company. User, you, or your means any individual or entity that accesses or uses the Services. Services include all freight transportation, logistics management, tracking, quoting, booking, and related digital tools provided through kgttransport.mom or affiliated platforms.

Shipper means any party that tenders freight for transportation. Carrier means any motor carrier, freight forwarder, or transportation provider that performs or arranges transportation. Broker means KGT Transport when it arranges transportation for a shipper via authorized carriers. Freight includes any goods, commodities, or property transported under these Terms.

Agreement refers to these Terms of Service, any addenda, and any incorporated policies. Effective Date is July 28, 2026. The term Parties refers to you and KGT Transport collectively. Section headings are for convenience and do not affect interpretation.

3. Services Description

KGT Transport Services, LLC provides freight brokerage, logistics coordination, supply chain consulting, and transportation management services. We connect shippers with vetted carriers, facilitate the movement of freight across the United States, and offer real-time tracking, documentation, and compliance support. Our digital platform allows users to request quotes, book shipments, manage invoices, and access shipment history.

We do not own or operate trucks or employ drivers. Instead, we act as an intermediary between shippers and carriers. KGT Transport uses reasonable efforts to match shipments with reliable carriers, but we do not guarantee specific transit times, equipment availability, or carrier performance. All services are subject to carrier acceptance and capacity.

Additional services may include temperature-controlled logistics, expedited shipping, LTL (less-than-truckload), FTL (full truckload), and intermodal solutions. Service descriptions on our website are for informational purposes and do not create warranties. We reserve the right to modify or discontinue any service with reasonable notice.

4. Eligibility

To use our Services, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using the Services on behalf of a company or organization, you represent that you are authorized to bind that entity. KGT Transport may request proof of authority or additional documentation.

You must provide accurate, current, and complete information during registration and throughout the use of our Services. We reserve the right to refuse service, suspend accounts, or terminate access if we suspect ineligibility, misrepresentation, or violation of these Terms. Certain services may be restricted to licensed carriers or verified shippers.

KGT Transport complies with all applicable U.S. export control and sanctions laws. You may not use our Services if you are located in a region subject to U.S. trade embargoes or if you are listed on any U.S. government restricted party list. By using the Services, you confirm that you are not subject to such restrictions.

5. Account Registration and Security

To access certain features, you must create an account with KGT Transport. You agree to provide true, accurate, and complete information and to update it promptly. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any security breach. KGT Transport will not be liable for any loss or damage arising from your failure to safeguard your account. We may enable multi-factor authentication or other security measures; you agree to cooperate.

We reserve the right to suspend or terminate accounts that are inactive for more than 12 months or that we reasonably believe have been compromised. You may not share your account credentials with any third party. Account registration is non-transferable without our written consent.

6. User Responsibilities and Obligations

You agree to use the Services only for lawful purposes and in compliance with all applicable federal, state, and local laws, including transportation regulations enforced by the FMCSA. You must not misuse the platform, attempt to disrupt services, or engage in fraudulent activities.

Shippers are responsible for providing accurate shipment details, including weight, dimensions, hazardous materials classification, and special handling requirements. Carriers must maintain valid operating authority, insurance, and safety ratings. You agree to indemnify KGT Transport for any losses caused by inaccurate or incomplete information.

You must not upload or transmit any viruses, malware, or harmful code. You may not scrape, data-mine, or replicate our platform without express permission. Any unauthorized use may result in immediate termination and legal action.

7. Service Terms for Freight Transportation

KGT Transport acts as a broker and arranges transportation with authorized carriers. All shipments are subject to carrier acceptance and the terms of the underlying bill of lading. We do not assume liability for cargo loss or damage except as expressly provided in a separate written agreement.

Shippers must disclose any hazardous materials, perishable goods, or high-value items. Carriers must comply with all safety regulations and maintain appropriate insurance. KGT Transport may audit carrier compliance but does not guarantee performance.

Transit times are estimates only. KGT Transport is not responsible for delays caused by weather, mechanical failure, traffic, or other force majeure events. Any claims for loss or damage must be filed in accordance with 49 CFR Part 370 and within the timeframes specified by the carrier.

8. Limitation of Liability

To the maximum extent permitted by law, KGT Transport Services, LLC and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. This includes but is not limited to lost profits, business interruption, or loss of data.

Our total liability for any claim arising from these Terms or the Services shall not exceed the total fees paid by you to KGT Transport in the twelve months preceding the event giving rise to the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such cases, liability will be limited to the fullest extent permitted by applicable law. You acknowledge that the fees reflect this allocation of risk.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. KGT TRANSPORT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses. We disclaim all liability for any harm resulting from your use of the platform. Any content downloaded or obtained through the Services is at your own risk.

KGT Transport does not guarantee the accuracy, completeness, or reliability of any information, including carrier ratings, transit times, or pricing. You acknowledge that we act as a broker and are not a carrier. No advice or information obtained from us shall create any warranty not expressly stated in these Terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless KGT Transport Services, LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) any content or data you provide.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us. This indemnification obligation survives termination of these Terms and your use of the Services.

If you are a carrier, you additionally agree to indemnify KGT Transport for any cargo claims, fines, or penalties arising from your failure to comply with regulations or your negligent acts.

11. Intellectual Property Rights

All content, trademarks, logos, software, and materials on the KGT Transport website and platform are the property of KGT Transport Services, LLC or its licensors and are protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

You retain ownership of any data or content you submit, but you grant KGT Transport a non-exclusive, royalty-free, worldwide license to use, store, and process such data solely for providing the Services. We may aggregate anonymized data for analytics and improvement.

KGT Transport respects the intellectual property of others. If you believe that any content on our platform infringes your copyright, please contact us at info@kgttransport.mom with a detailed notice.

12. Prohibited Uses

You agree not to use the Services for any unlawful, fraudulent, or abusive purpose. Prohibited activities include, but are not limited to: impersonating any person or entity, misrepresenting your identity or qualifications, interfering with the security of the platform, or attempting to gain unauthorized access.

You may not use the Services to transmit any material that is defamatory, obscene, harassing, or violates the rights of others. You may not engage in price fixing, bid rigging, or any anti-competitive behavior. Any violation may result in immediate termination and referral to law enforcement.

Carriers must not broker shipments without proper authority. Shippers must not tender illegal or stolen goods. KGT Transport reserves the right to investigate any suspected prohibited use and to cooperate with regulatory authorities.

13. Third-Party Services and Links

Our Services may contain links to third-party websites, tools, or services that are not owned or controlled by KGT Transport. We are not responsible for the content, privacy policies, or practices of any third party. You access such services at your own risk.

KGT Transport may integrate with third-party APIs for mapping, tracking, or payment processing. We do not endorse any third-party services. Any interactions with third parties are solely between you and the third party. We disclaim all liability arising from such interactions.

We encourage you to review the terms and privacy policies of any third-party services before using them. KGT Transport reserves the right to disable any link or integration at any time.

14. Fees and Payment Terms

Fees for brokerage services are disclosed in quotes, invoices, or service agreements. Unless otherwise stated, all fees are in U.S. dollars and are non-refundable except as provided in our Refund Policy. Payment terms are net 30 days from invoice date unless otherwise agreed.

Late payments may incur interest at the rate of 1.5% per month or the maximum allowed by law. KGT Transport may suspend services or withhold shipments if accounts become delinquent. You are responsible for all taxes, duties, and regulatory fees.

We may use third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method. KGT Transport reserves the right to change fees with 30 days notice. Disputes must be raised in writing within 15 days of invoice.

15. Cancellation and Refund Policy

Shipment bookings may be cancelled subject to the carrier's cancellation policy. KGT Transport will pass through any cancellation fees charged by the carrier. We do not charge separate cancellation fees unless disclosed at the time of booking.

Refunds for brokerage fees are issued only if KGT Transport fails to arrange transportation as agreed. Refund requests must be submitted within 10 business days of the scheduled pickup. No refunds are given for delays, force majeure, or carrier performance issues.

If you have a recurring service plan, you may cancel with 30 days written notice. Prepaid fees for unused services may be refunded on a pro-rata basis, minus any administrative fees. All refunds are at the discretion of KGT Transport.

16. Termination of Service

KGT Transport may suspend or terminate your access to the Services at any time, with or without cause, upon written notice. We may immediately terminate if you breach these Terms, violate applicable law, or engage in fraudulent activity.

Upon termination, your right to use the Services ceases immediately. You must pay all outstanding fees. Sections that by their nature should survive termination, including Limitation of Liability, Indemnification, and Dispute Resolution, shall survive.

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred before termination. KGT Transport will retain your data as required by law or our internal retention policy.

17. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be held in Wilmington, North Carolina, unless otherwise agreed.

You agree that any arbitration shall be conducted on an individual basis and not as a class action, consolidated action, or representative proceeding. The arbitrator may award the same damages as a court, but may not award punitive damages. The decision of the arbitrator shall be final and binding.

Before initiating arbitration, you must first contact KGT Transport at info@kgttransport.mom and attempt to resolve the dispute informally for 30 days. If the dispute cannot be resolved, either party may initiate arbitration. This clause does not prevent either party from seeking injunctive relief in court.

18. Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any court proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in New Hanover County, North Carolina. You consent to the personal jurisdiction of such courts. The prevailing party in any legal action shall be entitled to recover reasonable attorneys fees and costs.

KGT Transport operates from North Carolina and makes no representation that the Services are appropriate for use in other locations. Users outside the United States are responsible for compliance with local laws.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while reflecting the original intent.

The failure of KGT Transport to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of KGT Transport.

This severability clause ensures that the remainder of the Agreement remains binding and enforceable even if a particular provision is struck down.

20. Entire Agreement

These Terms, together with any exhibits, addenda, or policies referenced herein (including the Privacy Policy), constitute the entire agreement between you and KGT Transport Services, LLC regarding the use of the Services. They supersede all prior or contemporaneous understandings, agreements, or representations, whether written or oral.

No modification of these Terms shall be effective unless in writing and signed by both parties, except that KGT Transport may update these Terms as described in Section 21. Any purchase order or similar document issued by you shall be for administrative purposes only and shall not modify these Terms.

You acknowledge that you have read these Terms, understood them, and agree to be bound by them. You further agree that these Terms are enforceable as a legally binding contract.

21. Changes to Terms

KGT Transport reserves the right to revise these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the Effective Date. Your continued use of the Services after the effective date of the changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically. If you do not agree with any modification, you must stop using the Services and terminate your account. For significant changes, we may provide additional notice via email or a banner on the platform.

Changes to the Dispute Resolution or Governing Law sections shall apply only to disputes arising after the effective date of the change. KGT Transport will never retroactively modify terms in a way that reduces your rights without your explicit consent.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact KGT Transport Services, LLC at:

Address: 123 Logistics Drive, Suite 200, Wilmington, NC 28401, United States

Email: info@kgttransport.mom

Phone: +1 (910) 555-0199 (available Monday–Friday, 8:00 AM – 6:00 PM EST)

We aim to respond to all inquiries within two business days. For legal notices, you may also send correspondence via certified mail to the address above. KGT Transport values your feedback and will make every effort to address your concerns.